Returns & Refunds – UK

Your Right to Cancel (UK Consumers)

If you are purchasing as a consumer in the UK, you have the legal right to cancel your order within 14 days of receiving your goods.

To exercise your right to cancel, you must notify us in writing at:

service@listentoyourgut.co.uk

Once you notify us, you have 14 days to return the goods.

You may handle and inspect the goods as you would in a shop. However, if items are returned in a condition that goes beyond reasonable handling, we may make a deduction from your refund.

You are responsible for the cost of returning the goods unless the item is faulty or incorrect.

If you return the entire order under your statutory right to cancel, we will refund:

• The cost of the product(s)

• The original standard delivery cost

Refunds will be issued within 14 days of receiving the returned goods (or proof of return).

30-Day Returns Policy (Extended Policy)

In addition to your statutory rights, we offer a 30-day returns policy.

To qualify under this extended policy, items must be:

• Unopened

• Unused

• In original condition

• Accompanied by proof of purchase

Return shipping costs are not refunded.

Damaged, Faulty or Incorrect Items

If your item arrives damaged, faulty, or incorrect, please contact us immediately at service@listentoyourgut.co.uk and include photos of the product and packaging.

We will arrange a replacement or refund in accordance with UK consumer law.

Non-Returnable Items

Due to health and safety regulations, we cannot accept returns of:

• Refrigerated or perishable goods (e.g., Natren probiotics) unless faulty

• Opened food or supplement products

This does not affect your statutory rights if goods are faulty.

Sale Items

Sale items can be returned under your statutory 14-day cancellation rights.
However, they are not eligible for return under our extended 30-day policy unless faulty.

Refunds

Refunds will be issued to your original payment method.

Please allow your bank or card provider time to process the refund.

Order Cancellations

Orders must be cancelled before shipment.

If an order is refused at delivery, return shipping costs and any carrier fees may be deducted from your refund.

Important Notes

• Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.

• Promotional discounts will be recalculated if part of a qualifying order is returned.

• Wholesale returns may have pricing adjustments applied.

Wholesale (B2B Orders)

• All wholesale sales are final unless products are damaged or defective.

• Claims for damage must be reported within 5 business days of delivery.

• Returns require prior written approval.

• Opened or partially used cases are not eligible for return.

• Freight charges are non-refundable.

• No refunds for slow-moving inventory.

Damaged or Missing Goods

• All wholesale orders must be inspected upon delivery.

• Any damage, shortages, or discrepancies must be reported in writing within 3 business days of receipt.

• Clear photographs of outer cartons and damaged goods are required.

Claims made after this window may not be accepted.

Returns & Refunds

• All wholesale sales are final.
  
  
• We do not accept returns for:
  Over-ordering
  Slow-moving stock
  
  
• Change of mind
  
  
• Opened cases or partial cartons are not eligible for return.
  
  
• Shipping charges are non-refundable.
  
  
• Returns, if exceptionally approved, require prior written authorization.