Shipping & Returns

Shipping

  • Orders can be shipped to most non PO box addresses in the UK.
  • Orders can be shipped to most locations in Europe. If you have any questions about this or find that your shipping address will not allow you to complete the checkout process, please contact us via live chat (bottom right corner of this screen) or email us at service@listentoyourgut.co.uk.
  • Orders placed before 10am GMT will typically ship on the same day they are placed.
  • Orders placed after 10am GMT Friday will ship on Monday (unless Monday is a holiday) because couriers do not guarantee weekend delivery.

Guarantee / Refunds

Every item offered by listentoyourgut.co.uk reflects our commitment to give you the best quality, service and value. If you're not satisfied with your purchases for any reason, simply return any UNOPENED product (the seal must not be broken, and the product must be in re-salable condition) with a copy of the invoice within 30 days from the date of purchase for a prompt refund or credit, less the original shipping charges. 

Returns from the UK ONLY should be shipped to this address:

LTYG - UK
162 Baslow Road
Totley, Sheffield, S17 4DR
UK

Returns from OUTSIDE THE UK ONLY should be shipped to this address:

LTYG - UK
c/o Functional Nutrition
Dimass Group B.V.
Roermondseweg 28
6081 NV Haelen
Netherlands

Please ensure you protect and pack the products correctly for the return shipment - if the products arrive here damaged, we won’t be able to give you a refund. 

For any damaged items, please contact us immediately and take pictures of the items in the original packaging.  

Important Notes:

1. We regret that we are unable to offer any refunds on items that were sent to you on ice (refrigerated shipping), like Natren probiotics, due to the cold-storage requirements of the products.

2. We are unable to reimburse you for any shipping charges that you incur to return merchandise to us. If you choose to return some or all items on your order, you are responsible for the cost of shipping the item(s) back to us.

3. If you purchase six (6) tubs of Absorb Plus on your order and receive a 7th tub for free as a result of our "7Plus" loyalty program but later decide to return some or all of your Absorb Plus tubs for a refund or credit, your refund/credit will be reduced by the purchase price of a single Absorb Plus tub to account for the free tub you received regardless of whether or not the returned tub is the one identified as the "7Plus" tub on your invoice.

Example: You purchased 6 tubs, got the 7th for free. You then return 3 unopened tubs within 30 days for a refund. Your refund would be for the price you paid for 2 of the 3 tubs you returned.

If you attempt to return one (1) tub from a 7plus order for a refund, a refund will NOT be granted regardless of whether or not the tub returned is identified as the "7Plus" tub on your invoice.

4. If you are a wholesaler and want to return items for which you received a wholesale discount, any items that are not returned on that order will have the wholesale discount removed and the difference will be applied to your refund. 

If you have any questions about any of the information above please email us at service@listentoyourgut.co.uk and we would be happy to assist you!